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How to improve service quality at public bank?
One way of enhancing service effectiveness at Public Bank is to adopt the satisfaction mirror approach. When customer satisfaction is higher, employee satisfaction will also become higher. Hence, the management should understand how this relationship works. For example, when customer satisfaction is high, they will make more repeat purchase.
Which is the largest banking service provider in Malaysia?
Maybank is the largest Banking Service provider in Malaysia where they place their ATM Machines widely available all over Malaysia. They is also the first bank to provide instant international money transfer service available through Malaysia, Singapore, Indonesia, Brunei, Philippines, Cambodia and Pakistan.
Who is the CEO of Malayan Banking Berhad?
Malayan Banking Berhad (Maybank) is the largest financial services group in Malaysia. It has a strong regional presence in South East Asia. The founder of Maybank is Khoo Teck Puat while Abdul Wahid Omar is the current CEO of Maybank Corporation.
Last Update: Oct 2021
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